日语客服专员岗位职责

日语/英语CustomerCareCoordinator客服专员罗克韦尔自动化罗克韦尔自动化(中国)有限公司,RockwellAutomation,罗克韦尔自动化,罗克韦尔JOBDETAILS

PositionSummary

ThispositionistheprimarycontactforallRockwellAutomationdistributors,customers,andRockwellAutomationemployeescallingforassistanceordirection.TheagentutilizesknowledgeofRockwellAutomationsystemsandpolicies/procedurestodeterminethenatureofassistanceneededandhandlesthecallappropriately.

KeyResponsibilities

1.Deliveringexceptionalcustomercarebyrespondingtoquestionsconcerningdistributorquestionsinatimelymanner.

2.Provideexcellentandpromptservicetoincomingcustomerinquiries,byactivelylisteningtodistributor'srequests.

3.Growandnurturecustomerrelationshipsoneachandeveryinteractionthatresultinmeasurablevalue.

4.Mustbeabletoprioritizemultipletasksandberesponsibletofollow-upaccordingly.

5.Maintainacceptableperformancestandards,includingeffectiveness,efficiencyandquality.

6.ServeasliaisonwithotherareasoftheRockwellAutomation'sorganizationtoprovideaseamlessserviceexperience.

7.Problemsolvingthatincludesroutinetocomplexissuesthatmayrequireextensiveresearch,additionaltoolsandcustomerfollow-up.

8.CapturepertinentinformationandenterintotheappropriatebusinesssystemasdescribedinSOPs.AdheretodatacollectionguidelinesasoutlinedinSOPs.

9.Proactiveemphasisoncompletingendtoendserviceexperience.

KEYCOMPETENCIESREQUIREMENTS

JobRelatedCompetencies

1.Professional/TechnicalExcellence

2.UseofTechnology

3.Collaboration&Teamwork

BasicQualifications

2GoodEnglishskills.

3.Minimumof1-2yearsofclientcontactexperienceinthecustomerservicefield.

4.Excellentcommunicationandwrittenskills.

5.Highlyeffectivenegotiationskills,includingtheabilitytodealwithsituationswithahighlevelofpatience,tactanddiplomacy.

6.Exceptionalinterpersonalandrelationshipbuildingskills.

7.Effectiveandaccuratedecision-makingskills.