宝洁公司岗位职责

GreaterChinaGCRCentralCapabilityLeader_MedicalAffairs&VendorM广州宝洁有限公司广州宝洁有限公司,宝洁,欧乐B,宝洁职责描述:

RolePurpose-Summary

ThepersononthisrolewillleadtheteamtodeliverGCRMedicalAffairsserviceforallbrands,isaccountablefortheserviceresultandP&L.Typicalsuccessmeasurementsinclude:servicelevel,consumerexperience,minimizedthirdpartyescalation,P&L.ThepersonalsoleadsvendormanagementofGCRvendors.

KeyResponsibilities:

BusinessBuilding:

1.Healthrelatedconsumercomplaintmanagement

•LeadtodevelopservicedeliverystrategyandactionplantoshapeconsumerserviceexperienceforthosewhocontactGCRforhealthrelatedcomplaints,workwithGCRsectorservicedeliveryleaderstoalignbudgetwithbusinessleaders.BeseenastheGCRgotopersonforhealthrelatedcomplaintmanagement.

•Beaccountableofserviceforecasting,P&L.

•Haveresponsibilitytotheoverallresultofhealthrelatedcomplaintmanagement.Setcleardirectionandleadtheservicedeliveryteamforexcellentexecutionandissue/gapfixtoensureoverallclientsatisfactionwiththeservice.

•ServiceasPforescalatedhealthrelatedcomplaintmanagementworkingwithmultiplefunctionalteam.Serveasakeycontributorinmultifunctionalteamforhealthrelatedissue/crisismanagement.

2.Vendormanagement

•Ensureservicevendorsadheretoandadministercontracts/SOW’stodelivertheagreedservice.

•ProvideanenvironmentforservicevendorstofeelvaluedandinspiredbyP&G.BuildstrategicpartnershipwiththemviaworkingwithPurchasing.

•Energizeservicevendorsforcontinuousserviceoptimization/simplificationforbetterefficiencyandeffectiveness.Ensurebestpracticeissharedandreappliedacrossallservicevendors.

•Leadtodevelopvendorsourcingstrategyforoperationintegrationandnewservicedevelopment.

•DefinevendorregularreviewmatrixandleadthereviewsworkingwithGCRsectorservicedeliveryleadersandPurchasing.

•Workinpartnershipwithglobalhorizontalteamtodriveserviceinnovationthatwillcontributetoservicetransformationand/orserviceefficiencyenhancement.

OrganizationBuilding:

•Betheinspirationoftheteam.Anticipatecapacityandcapabilitygapoftheteam,identifysolutiontonarrowthegap.

•RepresentGCGCRteaminGCRCOE/globalprojectteam.Ensurelearningissharedandkeyresultsarehighlighted.Ensurelocalneedsarerepresentedatgloballevel.

•Externalnetworking–keepabreastofexternaltrendsandindustrylearning,bringinginsightfromoutsideintoP&G.Assessthecompetitivelandscapeandmonitorcompetitiveactivityongoing.

•AdvocateMedicalAffairsservice.

任职要求:

•LeveragesMastery-Havein-depthknowledgeofCRServiceOperations,particularlycontracts/SOWssetting.Confidentwithcurrentandnewtechnology.

•LeadwithCourage:Advanced

•InnovateforGrowth:Advanced

•ChampionProductivity:Proficient

•ExecutewithExcellence:Proficient

•BringoutOurBest:Advanced

•BuildsDiverseCollaborativeRelationships–internallyandexternally:Proficient

•InTouch:Proficient

•Issue&CrisisManagement:Proficient

•Communication-StrongwrittenandverbalcommunicationskillinbothEnglishandChinese