车辆管理助理岗位职责

KeyResponsibilities:

ResponsibleformonitoringpowertrainqualityissuesraisedviaePQR,TA,RSA,CustomerComplaintWarrantychannels,conductissueanalysisandon-siteinvestigation(whennecessary)togainfullunderstandingoftheproblem.

HostFindItandFixIt(FiFi)meetingtodetecttrendandpatternsforemergingqualityconcerns,participateinCoCmeetingstogainwiderknowledgeaboutpowertrainissueswithinputfromCRC,DTS,RSAwarrantyteams.

RaiseMarketProblemDefinition(MPD)forbothimportedandlocalbuiltvehicles;

ResponsibletodataupdateforpowertrainissueinMarketSingleAgendaQuality(MSAQ)list.

EvaluateeachePQRreportqualityandpreparethemonthlyePQRreport.

SupporttodeliverePQRtrainingcourse(Powertrain)toalldealertolifttheirreportingskills.

Supportnewenginenervecenterlaunchandpreparetheweeklyenginenervecenterqualityreporttotopmanagementteam.

负责监测通过ePQR、TA、RSA、客户投诉保修渠道提出的动力总成质量问题,进行问题分析和现场调查(必要时),以充分了解问题。

主持FiFi会议,以检测新出现的质量问题的趋势和模式,参加CoC会议,通过CRC、DTS、RSA保修团队提及的问题,获得关于动力系统问题的更广泛知识

提出进口和国产车辆的市场问题定义

负责市场单级质量(MSAQ)清单中动力传动系统数据的更新

评估每个EPQR报告质量并准备月度EPQR报告

向经销商提供EPQR培训课程(动力传动系统),以提高他们的报告技能。

支持新的发动机中心的发布,并将每周的发动机中心质量报告准备给更高级管理团队

Skills,experienceandqualificationsrequired:

Bachelor’sdegreerequired

Minimumof3yearsrelevantexperienceintheOEMcustomerservicedepartmentorplus5yearsrelevantexperienceinotherpowertrainautomotiveindustryliketier1supplier.

Workingexperienceforpowertrainproductqualityissueinvestigationispreferred.

Excellentdatacollecting,analysisandreportoutskills.

Goodskillsinproblemdefinitionandrootcausefinding.

Verygoodknowledgeforqualityreportevaluationandanalysis

AbilitytoreadandwriteinEnglishwithconfidence.

Goodknowledgeinautomotiveaftersalesbusiness

Attentiontodetail,customerfocus.

ExcellentskillsinExcelorotherofficesoftwareapplication

本科学历;英文读写熟练;熟练操作excel及其他应用办公软件

至少一年主机厂客户服务部门相关工作经验,或三年动力系统供应商相关工作经验

优秀的数据收集、分析及报告能力

良好的问题定义及主因分析能力

良好的质量报告评价及分析知识

有一定的汽车售后市场认识