商务沟通岗位职责

培训经理(商务英语沟通)易杰德信息长沙易杰德信息技术有限公司,E-Jade,易杰德信息,长沙易杰德信息,易杰德一、岗位职责:

1.与客户公司的培训部门及经理对接,汇报日常工作;

2.维护培训团队、管理培训专员、对团队内部做绩效考核;

3.对客服和游戏行业的运营有着深入的了解,针对新出现的需求制定新策略,实现团队的可持续发展;

4.分析审核客服团队的培训需求,确保所提供的培训持续满足业务需求;

5.使用有效方法对客服培训活动进行评估;

6.掌握公司内部在线学习系统;

7.与其他部门经理沟通交流,提供最好的学习解决方案;

8.作为逐级上报的终端级别监督所有客服培训计划。

二、任职要求:

1.全日制本科及以上学历,欢迎海外留学经历者;

2.扎实的英语基础,能用英语作为正式的商务沟通语言,获得BEC中高级、专四及以上等英语证书为佳;

3.能独立操作培训体系架构搭建,熟练掌握培训需求调查、效果评估方法;

4.至少1年针对客服团队的培训经验,至少3年管理经验;外企或者跨国公司工作经验为佳;

5.具备丰富的团队管理经验,能针对项目周期性调整或变化需求提出培训方案;

6.熟悉培训市场,适时引入符合公司业务需求的培训课程;

7.熟练的办公技能,如Excel的函数与宏的使用、制作精美的PPT课件等;

8.具备较强的抗压能力及多任务处理能力。

Responsibilities:

1.Reportandcommunicatewithtrainingdepartmentofclient’scompany;

2.Buildtheteamandtakeperformancereviewoftrainers;

3.Thoroughlyunderstandgameindustryincludingplayersupport,andpromptlyrespondtothelatestrequirements,achievingsustainabledevelopmentoftheteam;

4.Systematicallyanalyzeandverifythetrainingneedsofplayersupportteamandmakesuretrainingsessionsprovidedareadequate;

5.Effectivelyevaluateandanalyzetrainingresults;

6.Mastertheuseofinternallearningsystem;

7.Communicatewithmanagersofotherdepartmentandprovideoptimizedtrainingsolutions;

8.Auditallthetrainingplanstakenoutinplayersupportteam.

Prerequisites:

1.AcquiredBachelor’sdegreeandabove.Candidatewithoverseasstudyexperienceiswelcomed;

2.ProficientinEnglishandcomfortablewithcommunicatinginbusinessEnglish.CertificateofBEC-M,TEM-4oraboveisaplus;

3.Abilityofbuildthetrainingsystemindependentlyisneeded.Mastereffectivemethodsofanalyzingandevaluatingtrainings;

4.Atleast1-yearexperienceincustomerservicetrainingand3-yearexperienceinmanagementisrequired.Experienceinglobalcorporationsisaplus;

5.Experiencedinteammanagement,andcantailortrainingsolutionsaccordingtotheperiodicallychangedrequirementsoftheproject;

6.Familiarwithtrainingmarketandabletointroduceexternaltrainingsessionsbasedonneeds;

7.Proficientinofficeskills,includingbutnotlimitedtoExcelandPowerPoint;

8.Wellperformedunderpressureandcapableofmultitasking.