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Hotline客服岗位职责
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英语热线客服Hotline/Careline玖新(广州)电子技术服务有限公司玖新(广州)电子技术服务有限公司,玖新,玖新职责描述:
-Handlecustomerenquiriesinatimelymannerinacallcentreenvironment
-Follow-uponcustomerenquires,faultcasesandcomplaintstoassureaction
-Communicatewithcustomersandinter-departmentstoassureactionswhennecessary
-Identify,investigateandresolvecustomers'issues
-PreparecorrespondenceandCallCentreactivitiesrelatedreports
-Shiftdutyisrequired,includesSundays&PublicHolidays
任职要求:
-Collegegraduateorabove
-Customeroriented&interestedindealingwithpeopleatalllevels
-GoodcommandofbothspokenandwrittenEnglish&Chinese
-Goodspokencantoneseisanadvantage
-Pleasant,mature,independentandabletoworkunderpressure
-Goodinter-personalandcommunicationskills
-Shiftdutyisrequired-TelecomIndustryexperienceispreference
Interviewlocation:
No.829,RenminNorthRoad,UniversalPlaze,YuexiuDistrict,Guangzhou,China
Worklocation:
No.371HuanshiEastRoad,WTC,YuexiuDistrict,Guangzhou,China
每周40小时工作制,不需轮通宵班
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