商务支持助理岗位职责

技术支持商务助理索雷博光电科技(上海)有限公司索雷博光电科技(上海)有限公司,Thorlabs,索雷博JOBRESPONSIBILITIES

职责描述

1.Respondstorequestsviaincomingtelephonecallsandemailsdaily.

2.CreatesspecialitemsinAXXXXX年.Processesspecialitemquotesandinquiriesinatimelyandprofessionalmanner.

3.Processesloanrequestsfromcustomersinatimelyandprofessionalmanner.

4.CreatesreturnordersforRMAsincludesmaintainingrelevantphotosoremailstoreturnorders.DocumentsRMAsbyaddingRMANotestotheSalesOrder.Postspicklistsandpackingslips.

5.ProvidescustomerswithRMAnumbersandinstructionsforreturningproducts.

6.SetsupIntercompanyordersforreturnsorrepairsgoingtootherThorlabsentities.

7.CreatesNon-ConformanceReports(NCRs)intheAXQualityModule.

8.Coordinatesrepairsandtestedreplacementswithtech,productionandpurchasingteam.Monitorsbackordersandrepairorders.

9.Communicateswithtech,sales,finance,inventorycontrol,shipping,production,purchasingandentitiestoresolveissuesandpreventre-occurrences.

10.Otherdutiesasassigned.

1.通过电话和电邮,响应客户的需求;

2.根据客户的需求,在AXXXXX年系统中创建定制品,同时及时准确地为客户处理定制品报价及问询;

3.及时准确地处理来自客户的产品借用请求;

4.根据客户的相关照片及邮件要求,为客户创建退换货订单,在销售订单中添加退换货订单信息。

打印领料单和箱单;

5.为客户提供退换货单号及产品返修流程介绍;

6.创建与国外分公司间的退换货销售及采购订单;

7.在AX系统质量模块中创建不合格品报告;

8.与技术、生产、采购团队协调关于维修品、测试替代品的问题,同时持续跟踪订单;

9.与技术、销售、财务、库存控制、运输、生产、采购、分公司进行沟通,有效的解决问题;

10.领导布置的其他任务;

JOBREQUIREMENTS

职位要求

1.Bachelor'sDegreeorequivalentworkexperience;

2.ProficiencyinwrittenEnglish;

3.Customercenteringmentality;

4.Teamplayer.

5.Minimum1yearofexperienceinasimilarpositionpreferred.

1.本科学历或具有相关工作经验;

2.中英文流利,并具备良好的中英文书面表达能力;

3.以友好,协商的态度解决客户需求;

4.做事认真负责,具有团队合作精神;

5.具有1年以上相关工作经验者优先;

CompensationandBenefits

薪酬福利

1.Basesalarybasedonhis/herrole,individualperformanceandcompetencies,aswellasmarketcompetitiveness

依据个人绩效和能力提供具有市场竞争力的薪资

2.MandatorysocialinsuranceandhousingfundinaccordancewithPRCLaws.

根据国家规定缴纳五险一金

3.Optionalsupplementarymedicalinsurance

员工可自愿选择参加高端医疗保险

4.Annualmedicalcheck-up

每年一次的健康体检

5.10-15daysofannualleavedayspercalendaryear

每年10至15天年假