四大银行岗位职责

SeniorOnlineSavingsPropositionSeniorOnlineSavingsPropositionManager

RetailBankingandWealthManagement(RBWM)

RetailBankingandWealthManagementleveragesbank’sglobalretailbankingexpertiseandwealthmanagementcapabilitiestodeliverabroadrangeofworld-classretailbankingsolutionstomillionsofcustomers.Drivingforgrowthinkeymarketsaroundtheworld,thebusinesscomprisesareassuchasretailbanking,wealthmanagement,insuranceandassetmanagement,withafocusoncustomer-centricpropositionsandinnovativeandefficientdistributionchannelsthatwilldifferentiateourcustomerexperienceanddelivermarketleadingretailbankingandwealthmanagementsolutions.

Wearecurrentlyseekinganexperiencedprofessionaltojoinourteam.

JobDuties:

DefinetheOnlineSavingsAccount(OSA)customerproposition,basedoncustomerinsightsanddeterminetheoptimalproductsandservicestobeprovidedtothetargetcustomerstobestfulfilltheirneeds.

Workwithproductmanagerstodevelopproductofferingsaswellasservicesusingaproposition-ledapproachtoensurethatthedifferentiatedproductofferingsarebothrelevantandcompellingtoeachofthetargetcustomersegmentstosupportChina’saggressivecustomergrowthambition.

Definecustomerjourneysandengagementframeworks,encompassingtheentirecustomerlifecycleofdifferenttargetcustomers,tooptimisecustomerexperiencewiththebankviaanintegratedmulti-channelstrategy.

Leverageontheenhancedanalyticalcapabilitiestobetterunderstandthetargetcustomersforproductandservicedevelopmentaswellascustomerengagement

WorkwithMarketingtodevelopmarketingprogrammesandinitiativestoensurethatkeybusinessprogramsandinitiativesarepromotedandcommunicatedtothetargetaudienceinthemosteffectiveandefficientmanner

Tobesuccessfulintherole,youshouldmeetthefollowingrequirements:

Bachelorabovedegree

Morethannineyearsofworkingexperience

Strongplanning,analytical,communications,decision-making,lateralthinking,influencing,interpersonalandprojectmanagementskills.

Thoroughunderstandingofcustomersegmentationandmanagementtechniques,aswellasthebusinessesandproductssupportedandtheregulationsimpactingthem

Proventrackrecordofcommunicatingeffectivelywithintheorganizationandwithcustomergroups.

Abilitytoworkinateam-orientedenvironmentandeffectivelyinfluenceandcommunicateacrossvariousbusinesslinesatseniorlevelswithintheorganization.

Knowledgeoftheorganizationanditsproducts,processesandpertinentregulationsaffectingtheirdelivery.

Strongknowledgeofthecustomerserviceconceptanditsimpactoncustomerrelationships.

Culturallysensitiveandunderstandingoflocalcustomerneeds

Highlyeffectivecommunicatorwithexcellentinterpersonalskills

Highlevelofenergyandenthusiasm

Abletooperateeffectivelyinacomplexmatrixdrivenenvironment

Abletoinfluence,engageandleadinapositive,inspiringmanner

Meettherequirementofleadershipcapabilitylevelforroleincludingvalueslevel.

SeniorOnlineSavingsPropositionManager

RetailBankingandWealthManagement(RBWM)

RetailBankingandWealthManagementleveragesbank’sglobalretailbankingexpertiseandwealthmanagementcapabilitiestodeliverabroadrangeofworld-classretailbankingsolutionstomillionsofcustomers.Drivingforgrowthinkeymarketsaroundtheworld,thebusinesscomprisesareassuchasretailbanking,wealthmanagement,insuranceandassetmanagement,withafocusoncustomer-centricpropositionsandinnovativeandefficientdistributionchannelsthatwilldifferentiateourcustomerexperienceanddelivermarketleadingretailbankingandwealthmanagementsolutions.

Wearecurrentlyseekinganexperiencedprofessionaltojoinourteam.

JobDuties:

DefinetheOnlineSavingsAccount(OSA)customerproposition,basedoncustomerinsightsanddeterminetheoptimalproductsandservicestobeprovidedtothetargetcustomerstobestfulfilltheirneeds.

Workwithproductmanagerstodevelopproductofferingsaswellasservicesusingaproposition-ledapproachtoensurethatthedifferentiatedproductofferingsarebothrelevantandcompellingtoeachofthetargetcustomersegmentstosupportChina’saggressivecustomergrowthambition.

Definecustomerjourneysandengagementframeworks,encompassingtheentirecustomerlifecycleofdifferenttargetcustomers,tooptimisecustomerexperiencewiththebankviaanintegratedmulti-channelstrategy.

Leverageontheenhancedanalyticalcapabilitiestobetterunderstandthetargetcustomersforproductandservicedevelopmentaswellascustomerengagement

WorkwithMarketingtodevelopmarketingprogrammesandinitiativestoensurethatkeybusinessprogramsandinitiativesarepromotedandcommunicatedtothetargetaudienceinthemosteffectiveandefficientmanner

Tobesuccessfulintherole,youshouldmeetthefollowingrequirements:

Bachelorabovedegree

Morethannineyearsofworkingexperience

Strongplanning,analytical,communications,decision-making,lateralthinking,influencing,interpersonalandprojectmanagementskills.

Thoroughunderstandingofcustomersegmentationandmanagementtechniques,aswellasthebusinessesandproductssupportedandtheregulationsimpactingthem

Proventrackrecordofcommunicatingeffectivelywithintheorganizationandwithcustomergroups.

Abilitytoworkinateam-orientedenvironmentandeffectivelyinfluenceandcommunicateacrossvariousbusinesslinesatseniorlevelswithintheorganization.

Knowledgeoftheorganizationanditsproducts,processesandpertinentregulationsaffectingtheirdelivery.

Strongknowledgeofthecustomerserviceconceptanditsimpactoncustomerrelationships.

Culturallysensitiveandunderstandingoflocalcustomerneeds

Highlyeffectivecommunicatorwithexcellentinterpersonalskills

Highlevelofenergyandenthusiasm

Abletooperateeffectivelyinacomplexmatrixdrivenenvironment

Abletoinfluence,engageandleadinapositive,inspiringmanner

Meettherequirementofleadershipcapabilitylevelforroleincludingvalueslevel.