出口客服岗位职责

海运出口客服吉布达伟士物流(中国)有限公司吉布达伟士物流(中国)有限公司,吉布达伟士Position:SeafreightExportCustomerService

Dept:XiamenBranchoffice

Location:Xiamen

Responsibility:

1.HandlethedailyseafreightexportbusinessaccordingtothecompanySOP

2.Beresponsiblefortelephonecommunicationandvisitsofnominationcargocustomers

3.Beresponsiblefortherecognitionandtrackingofnominationcargo

4.Timelyunderstandingofcustomerneeds,provideadviceandsolutions,strivingforpotentialbusiness

5.Replyinquiryoffreehandcargotoprovidesalessupportforthesalesdepartment

6.Timelyhandleallemergencyincidents,includingcustomercomplaints,andprovideeffectivecustomerfeedback

Requirement:

1.Atleast3yearsworkingexperienceinMNCfreightforwardingindustryasseafreightexportcustomerservice

2.Proficiencyinthefieldofseafreightexport,befamiliarwiththeseafreightexportSOPprocesses

3.Strongsenseofcustomerservice,goodcommunicationandcustomerrelationshipmanagementskills,andadaptabilitytohandleemergencies

4.GoodoralandwrittenEnglish