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服务顾问岗位职责
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CustomerServiceAdvisor客户服务顾问珐菲琦(上海)电子商务有限公司珐菲琦(上海)电子商务有限公司,fartech,珐菲琦Description
ReportingtotheCustomerServiceSupervisor,youwillhavetheopportunitytogainexcellenthands-onexperienceinafast-pacedfashione-commerceenvironment,whichwillbroadenastheteamgrows.
Yourresponsibilitiesincludeandarenotlimitedtothefollowing:
Respondtocustomerenquiriesviaseveralchannels(WeChat,EmailandTelephone)
Provideinformationregardingproducts/servicesandotherrelatedenquiries
BethefaceofFarfetchtoourcustomersandpartnersalike
WhoYouAre
Ideally,minimumof1+years’experienceincustomerservice,preferablyinaluxuryfashionretail,hospitalityore-commerceenvironment
ExcellentverbalandwrittencommunicationskillsinEnglish,KoreanandMandarin
Abilitytoworkunderpressureinafast-pacedenvironment
Confidentandarticulate
Goodunderstandingoffashion/fashionbrands
ProficientuserofITsystems,bothcustomerservicespecificandwindowspackages
Abilitytoexceedcustomerexpectations
Excellentlisteningskills
Hardworkingandpassionate
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