资深技术顾问岗位职责

资深PeopleSoft技术顾问Oracle甲骨文甲骨文(中国)软件系统有限公司,Oracle甲骨文,甲骨文,甲骨文(中国)软件系统,甲骨文中国,甲骨文北京8年以上工作经验,精通PeopleSoft升级/开发等,英语读写,能适应短期出差,base南山。

KEYOBJECTIVE:

ContributetotheprofitabilityofOracleCustomerServicesbyprovidingtechnicalsupport,businesssolutionimplementationandriskmanagement,eitheron-siteorthroughremoteaccess,toassurethehighestlevelofcustomersatisfaction.

RESPONSIBILITIES:

•Developanddeliverproactivesupportservicesforcustomersincludingdesignreviews,definingarchitecturalalternatives,operationalaudits,availabilitystudies,riskassessmentandproductreleaseplanning

•Providesupport,whenrequired,tocustomersituationswherecomplexproblemdiagnoses,analysisandresolutionrequirespecialsituationmanagement

•Ensurereadinessfornewproduct/featureintroduction

•Deliversolutionstocustomers,debugforcustomers,andensureproductquality

•Dependingonexperiencelevel,mayaddresscomplexandcriticalcustomerissuesrequiringhighleveloftechnicalexpertiseandbusinessacumen

•Providepager/dial-in/on-sitesupporttocustomermissioncriticalsystems,toensurecustomersystems/businessstabilityandavailability

•FormingeffectiveprofessionalrelationshipswithOracleTechnicalAccountManagers,OracleProductSupportandcustomer,atalllevels,toensurecustomersatisfactionwithOracle'sproductsandsupportorganization

RELEVANTEXPERIENCEandTRAINING:

-B.A./B.S.inatechnicalfieldorequivalentexperiencerequired

-Minimum8yearsofITexperiences,atleast5yearsofsolidexperienceinprovidingfunctional/technicalsupportonPeopleSoftHCM,FSCM

-KnowledgeonPeopleSoftHCM,FSCMorCampusSolutions

-ExperienceonPeopleToolsDevelopment,e.g.AE,CI,IB,Query,SQR,BIPublisher

-FamiliarwithdifferentkindsofPeopleTools

-SolidPeopleSoftUpgradeExperience

-KnowledgeonMiddleware,mainlyTuxedoandWeblogic

-KnowledgeonvariousOSplatformsespeciallyLinuxandUnix

-AbletohandleDatabaseIssues,mainlyOracleandSQLServer

-AbletohandlePeopleSoftorDBPerformanceIssueisaplus

-ExperienceonStressTestTool/PeopleSoftTestFrameworkisaplus

-Self-motivated,abletoworkindependentlyandunderpressure

-GoodCommunicationskillandfluentinEnglishandMandarin,Cantoneseispreferred